Newgale Lodge COVID-19 terms and conditions
Bookings for 1st August 2020 and beyond
We are very much looking forward to welcoming guests again to Newgale Lodge from Saturday 1st August 2020 onwards.
In accordance with recommended guidance, the check-in time on day of arrival will now be 5pm and departure at 10am.
This is to allow for the lodges to be cleaned and changed-over the same day and be unoccupied for a period after cleaning before the next guests arrive.
We will be providing all guests with an COVID-19 information pack prior to arrival, with details of changes to our procedures and government guidelines that must be followed while staying at the property.
We strongly advise that you take out UK travel insurance to cover your holiday should you need to cancel due to a change in circumstances.
- Bookings cancelled more than 2 months in advance of arrival date will be subject to a 30% penalty of the booking value.
- For bookings cancelled less than 2 months before the arrival date, every effort will be made to re-let the property in which case you will be liable for 50% of the full cost. If, however, the property is not re-let, you are liable for 100% penalty.
- If the client postpones a booking to a later date, due to Coronavirus, after the booking has been made, the client will incur a £100 change fee and changes cannot be made within 2 months of the date of arrival.
- We strongly recommend taking out holiday insurance to cover you, in case you are unable to take your holiday for any reason.
Due to cancellations made earlier in the year, we do have a few weeks still available for August/September, so please contact us for availability on 01437 720959.
Available weeks are booking up fast so don’t delay.
Your Safety and Well-being
Your safety and well-being, as well as that of our staff, cleaners and their families, is very important to us, now more than ever. In response to Coronavirus we have carefully reviewed our housekeeping procedures and put a range of special measures in place. Please read our ‘Guest Guidelines’ for further information.
FAQs – COVID-19
We do hope that all our customers are continuing to stay safe and well.
Can I cancel my booking and get a refund?
You should check with your travel insurance to find out if you are covered for cancelling your booking. Bookings for stays during our Coronavirus reopening phase will be subject to 100% penalty if they are cancelled within 2 months of arrival and are not transferable.
What happens if I need to cancel my holiday because I have Coronavirus and need to self-isolate?
You should check with your travel insurance to find out if you are covered for cancelling your booking. We will not be offering refunds. We will endeavour to help as much as possible in terms of offering a change of dates, which is at the discretion of the property owner.
What happens if I have to cancel because I’m concerned about catching the Coronavirus?
You will need to check with your travel insurance to find out if you are covered for cancelling your booking outside of our COVID-19 Terms and Conditions.
What if I, or any other guests in my party, have symptoms of Coronavirus whilst on holiday?
You must inform us straight away if you, or any member of your party, has symptoms of Coronavirus (high temperature, new and continued persistent cough or the loss of sense taste or smell). You will be expected to return home immediately to your main residence to self-isolate, for both your own safety and for the safety of our staff, cleaners and local communities. This is also in order that everyone involved complies with Social Distancing guidelines.
Newgale Lodge does accept not any responsibility for any matters beyond our control or for any COVID-19 related matters that occur whilst you are staying in the property.
If you or someone in your group has developed symptoms of Coronavirus at the end of your stay, you are deemed too unwell to drive yourself home and there is no one else who can drive you home, you will be required to find alternative accommodation immediately. If this is not possible, you will be required to pay for the cost of your extended stay. The said cost will be equivalent to that of your stay, or that of the booking due to stay with us the following week (that will require cancelling) – whichever is the greater.
We regret that we will have to charge for any extended occupancy. Any additional costs incurred if an extended stay is required due to illness will be charged to the client.
Can I claim a refund or partial refund if we have to curtail our holiday short due to someone developing symptoms of Coronavirus?
You should check with your travel insurance to find out if you are covered for curtailment of your stay. Bookings for stays during our Coronavirus reopening phase will be subject to 100% penalty and are not transferable.
What happens if there is another national lockdown, or locally in Pembrokeshire, due to Coronavirus and we are unable to stay at Newgale Lodge on the dates we booked?
In the event that Newgale Lodge is unable to provide the services that you booked and paid for, due to new guidance from the UK or Welsh Government or Public Health Wales, we will endeavour to help as much as possible in terms of offering a change of dates, subject to availability and completely at the discretion of the property owner. If this is not possible then we will issue a refund.
What should I do if I have symptoms or test positive for Coronavirus prior to my stay?
You should inform us immediately if you or anyone in your group becomes symptomatic or tests positive for Coronavirus within 14 days prior to your arrival. Anyone that is symptomatic or tests positive for Coronavirus should complete the required self-isolation period at their main place of residence and not travel to Pembrokeshire.
What should I do if I have symptoms or test positive for Coronavirus after my stay?
You should inform us immediately if you or anyone in your group becomes symptomatic or tests positive for Coronavirus within 7 days after you checkout.
Newgale Lodge general booking terms and conditions
“Self-Catering” means accommodation only. No meals are included.
“Half Board” means accommodation, breakfast and dinner.
“Full Board” means accommodation, breakfast, lunch and dinner.
“Child” is defined as a person under the age 12 years old at the time of the booking.
Deposit Rates are set out as follows
30% of total balance will be taken at time of booking to secure the reservation.
100% of total balance will be taken 30 days before your arrival.
By paying the deposit and/or balance, the guest agrees to the terms and conditions irrespective of whether or not the Booking Confirmation has been signed by the guest.
Bookings and deposits are non-transferable and non-refundable.
Cancellation 30 or more days before arrival – 30% of total balance
Cancellation within 30 days of arrival – 100% of total balance
The full balance must be settled 30 days prior to arrival.
Final Changes to your Booking
The final deadline to make any changes to your booking is 30 days before your arrival date.
Arrival and Departure
Guests may check-in on the date of arrival after 5pm.
Guests must depart by 10am on the day of departure.
Exclusivity/Sole Occupation of the Site
If the guest has not specifically requested exclusivity of the site at the time of reserving the booking, the guest should be aware that there may be other residents at the site.
Breakages and Damages
The guest will be liable for the cost of any breakages during their stay at Newgale Lodge. Any damage incurred during the guest’s booking will be repaired, as arranged by the Newgale Lodge team, and the guest will be liable for the cost of the labour and materials.